Guest Services

About the Facility
Thanks for visiting the Georgia World Congress Center! We offer a full array of services and amenities in the main entrances and concourses to ensure you have a great visit.

Information Desks
From the minute you enter the Georgia World Congress Center, our greeters and Information Desk attendants are ready to assist you with questions and directions. The GWCC has Information Desks at the entrance to each building where you will find friendly staff ready to help with brochures and maps, lost and found, wheelchairs for individuals in need and information about the location of your event.

Tourism & Concierge Desk
The Tourism & Concierge Desks, located in the Building B and C entrance lobbies, hold brochures for attractions all over the state of Georgia, including the many that are located just blocks from the convention center. The desks are fully staffed by knowledgeable attendants ready to help you learn more about Atlanta. They also offer complimentary restaurant reservation services to the hundreds of restaurants in the city’s metropolitan area.

Monitors
During your visit to the Georgia World Congress Center, keep an eye out for the monitors strategically placed throughout the facility. The monitors serve as the GWCC’s wayfinding system with slides that direct visitors to each event taking place in the building as well as other amenities located on site.

ATMs
ATMs provided by Cardtronics are located throughout the Georgia World Congress Center for your convenience. Avail, Plus, Honor, Discover, MasterCard, Visa, Cirrus and Alert cards are accepted.

FedEx Office Business Centers

Conveniently located in the Building B and C entrance lobbies, FedEx Office offers virtually everything to meet your convention and business needs.

Services include:

  • full service digital color and black and white copying and printing
  • computer rentals, laptop docking stations
  • document finishing services – binding, collating, cutting, folding, stapling
  • presentation services that include production of high quality mounted boards, posters, banners
  • wheelchair and mobility scooter rentals
  • copier equipment rentals
  • FedEx Express® U.S. Package Services
  • FedEx Ground®
  • Office Supplies

For more information about FedEx Office convention services at the Georgia World Congress Center and to place an order, please go to:
www.fedex.com

Starbucks
Enjoy fresh, rich-brewed Italian style espresso beverages during your visit to the Georgia World Congress Center. In addition to multiple coffee stands throughout the facility, the GWCC has a permanent Starbucks location next to our main lobby entrance off Andrew Young International Blvd and in the Building C entrance lobby.

Dining Options
From cafes and food courts on the concourses to concession stands and specialty food carts on the trade show floor, the Georgia World Congress Center and its food service partner, Levy Restaurants, offer a wide array of dining options. The GWCC operates more than 15 permanent restaurants and eateries, including the fine dining Terraces Restaurant, Starbucks and Food World, a food court offering tasty entrees from around the world, and Googie Burger located in Centennial Olympic Park next to the fountain of rings.

Wireless Internet Zone
Laptop and PDA users will find no trouble accessing the Internet at the Georgia World Congress Center thanks to a wireless network installed throughout the facility. Wireless Internet Zones are located in the common areas of the convention center, including all restaurants and eateries. To utilize wireless Internet:

  • Connect to the GWCCWIFI network.
  • Launch the browser. It will automatically be redirected to a registration page.
  • Select one of the "Quick Connect" options.
  • Complete the name, address and billing information through the Verisign secured check-out page.

Gift Shops
If you need a postcard, newspaper or Atlanta souvenir, the Georgia World Congress Center operates two unique gift shops in the Building B and Building C entrance lobbies. In addition to gifts, you’ll find film, batteries, gum, candy, periodicals and tobacco products.

Accessibility
Accessibility is a top priority at the Georgia World Congress Center. From parking to the trade show floor, the GWCC is fully accessible to all guests. There are ramps at all entrances, and restroom facilities for disabled patrons are provided throughout the facility.

The GWCC was originally designed to provide full access to guests with disabilities. We offer ample designated disabled parking, several passenger drop-off areas and convenient curb cuts for easy wheelchair access.Other services include Braille instructions on elevators and assistive-listening devices at the Information Desks in the main entrance lobbies.

The GWCC has manual push wheelchairs available for use by attendees while in the building. A credit card is required for a deposit; however there is no rental charge for use of the wheelchair. Wheelchairs are available on a first-come, first-served basis and can be found at the Information Desks in Buildings B and C. FedEx Office Business Centers located in the main lobby of Buildings B and C offer mobility scooters and wheelchair rentals.

Bags Remote Baggage Service
During most major trade and corporate events, the GWCC offers a remote check-in baggage service for attendees taking domestic flights out of Hartsfield-Jackson Atlanta International Airport. Those taking AirTran, American and Delta flights can check their luggage with Bags and receive their boarding pass in the main lobby of the GWCC. To find out if Bags Remote Baggage Service is available during your event email gwcc@airportbags.com.

  • Cost for the service is $12 per passenger.
  • Normal airline baggage fees apply.
  • Excess baggage rates are subject to change.
  • Pre-Enrollment is strongly encouraged. You can fill out the pre-enrollment form here
  • For more information, visit the Bags website www.airportbags.com or email gwcc@airportbags.com.